Chatbots are virtual assistants that help people find information about something or buy products/services. They are also Messenger applications that allow businesses to be online 24 hours a day to provide customer service through automated replies.
Do you want to know more about chatbots?
Interesting facts about chatbots you didn’t know yet
1 – Millions of people use Messenger applications
According to Business Insider, about 25% of the world’s population uses messaging apps on their mobile devices.
2 – People are ready to talk to virtual assistants
According to a Mindshare study, 63% of people consider using virtual assistants to communicate with businesses. This is mainly because people are waiting for quick answers.
3 – People want to contact companies by chat
Messenger apps are the preferred way to communicate with businesses when making a purchase decision.
4 – There are over 30,000 Chatbots on Facebook
As of September, there were 30,000 Facebook chatbots used by millions of people in 200 countries.
5 – Most chatbot conversations start with “hello”
This is the most popular way to start a chat conversation.
6 – Consumers are ready to buy through chatbots
People start not caring so much about buying their products through these assistants.
7 – People Don’t Forgive Chatbots
A bad experience with a chatbot can be very costly for business. So if chatbot can’t solve a problem, people will most likely not use it again.
8 – People seek recommendations from virtual assistants
This is a very interesting fact about chatbots and you see it more and more. People are looking for recommendations on hotels, travel and even clothing.
And these are the most curious facts about chatbots. Do you know any more?